1Finity

Partners Help & FAQs

  • Registration: Why should I register?
    Registering with Partners provides your company with access to an online platform for conducting business with 1Finity.

    Partners is an online business portal designed to provide authorized customers, suppliers, vendors, and business partners with access to relevant information, tools, and services. The platform is designed to facilitate collaboration, streamline business processes, and help protect business information.

    Partners uses security measures designed to help protect information and restrict access to authorized users. These measures include encrypted communications, secure authentication, role-based access controls, unique user credentials, and other security technologies.
  • Registration: Is there a cost to register?
    There is no cost to register for Partners.

    1Finity provides Partners as an online portal for customers, suppliers, vendors, and business partners. The platform is designed to streamline business interactions, provide access to relevant resources and services, and support efficient collaboration with 1Finity.
  • Confidentiality: Is my information secure and confidential?
    Partners is designed to help protect business information and limit access to authorized users. Users can access only the resources and information for which they have been granted authorization.
  • Technical Support: Who should I contact for assistance?
      If you have questions about user IDs, site access, or other technical issues, or if you can successfully access Partners but are experiencing a problem with a specific feature or function, please contact the Partners Support team at extranetaccess@fujitsu.com to report the issue.

      To help us diagnose and resolve the issue as quickly as possible, please include the following information:
      • The email address associated with your Partners account, if it is different from the email address used to send the message.
      • Any error messages you are receiving and the URL of the page where the issue occurred or to which you are being redirected.
      • The browser and version you are using.
      • A detailed description of the issue, including whether it occurs consistently or intermittently, whether you have successfully used the affected feature in the past, or whether the issue has always occurred.
  • Security: How are user IDs assigned?
    Your user ID is automatically created during the registration process. It consists of your first initial, last name, and a sequential number.
  • Security: What if I forget my user ID or password?
    • If you have forgotten your user ID or password, select the Forgot User ID/Password link and enter the email address associated with your Partners account.

      Depending on your selection, the requested account information will be sent to the email address on file. If you do not receive the email or continue to experience issues accessing your account, please contact the Partners Support team at extranetaccess@fujitsu.com .
  • Security: How do I change my password?
    • To change your password, sign in to Partners using your current credentials. From the top navigation menu, select My Profile, then choose Change Password.

      Enter your new password, re-enter it to confirm, and then select Save to update your account.

      For security purposes, choose a strong password and keep it confidential.
  • Registration Help: I'm having trouble registering. What should I do?
    • If you are having difficulty registering for Partners, your registration request may still be pending approval, may require additional review, or may not have been approved.

      If you have questions about your registration status or need assistance, please contact the Partners Support team at extranetaccess@fujitsu.com.
  • Access Help: I can sign in, but something isn't working. What should I do?
    • If you can successfully sign in to Partners but are experiencing an issue with a specific feature or function, please contact the Partners Support team at extranetaccess@fujitsu.com.

      To help us diagnose and resolve the issue as quickly as possible, please include the following information in your message:
      • The email address associated with your Partners account, if it is different from the email address used to send the message.
      • Any error messages you are receiving and the URL of the page where the issue occurred.
      • The browser and version you are using.
      • A detailed description of the issue, including whether it occurs consistently or intermittently.
      • Whether you have successfully used the affected feature in the past or if the issue has always occurred.


      Providing as much relevant information as possible will help us identify the source of the problem and resolve it more efficiently.
  • Registration Help: I submitted my registration. What happens next?
    • Most registration requests are processed within one business day. Requests submitted during weekends or holidays, or requests requiring additional review, may take longer. You will receive an email with an update on your registration status.

      If your registration is approved, the email will include the information and instructions needed to access Partners.

      If you do not receive an email after the expected processing period, please check your spam or junk mail folder. If you still have not received a response, contact the Partners Support team at extranetaccess@fujitsu.com for assistance.
  • Registration Help: What's the approval process?
    • Registration requests are reviewed to verify the information provided and ensure appropriate access to Partners. The approval process typically includes the following steps:
      • Complete and submit the registration form with information about yourself and your organization.
      • 1Finity reviews and verifies the registration information provided.
      • If your registration request is approved, your account will be activated.
      • You will receive an email containing your user ID and instructions for accessing Partners.
      • Sign in to Partners at https://partners.fnc.fujitsu.com/ using your user ID and password.

      If you have questions about the status of your registration or need assistance, please contact the Partners Support team at extranetaccess@fujitsu.com.
  • Registration Help: I registered but haven't received a response. What should I do?
    If you submitted a registration request but have not received a response, one of the following may apply:
    • Please review these common reasons before contacting support:
      • The email address used during registration is a personal email account (such as Gmail, Yahoo, AOL, or similar). Partners access is generally granted using a valid business email address associated with your organization.
      • Your registration was not completed successfully. After submitting your registration, you should receive a confirmation message indicating that the registration process has been completed.
      • The registration notification may have been filtered by your organization's spam or junk email settings. Please check those folders before requesting assistance.

      If you believe your registration was submitted successfully and you have not received a response, please contact the Partners Support team at extranetaccess@fujitsu.com for assistance.
  • Registration Help: Why was my registration denied?
    • Registration requests may be denied for one or more of the following reasons:
      • The registration was submitted using a personal email address (such as Gmail, Yahoo, AOL, or similar). Partners access generally requires a valid business email address associated with your organization.
      • We were unable to verify your organization as a current customer, partner, supplier, vendor, or other organization authorized to access Partners.
      • Additional authorization requirements have not been completed. In some cases, a non-disclosure agreement (NDA) or other business arrangements may be required before access can be granted.
      • The organization listed during registration does not match the company information currently maintained by 1Finity. This can occur when registering under a subsidiary, affiliate, or alternate business name.
      • The registration form was incomplete or did not include all required information needed to verify your request.

      If you believe your registration was denied in error or need help understanding the decision, please contact the Partners Support team at extranetaccess@fujitsu.com.
  • Registration: I've changed companies. What should I do?
    • Partners access is associated with your organization and business email address. If you have joined a new company, you will need to submit a new registration request using your current business email address and company information.

      This helps ensure that access permissions and company affiliations remain accurate and up to date.

      If you need assistance with the registration process, please contact the Partners Support team at extranetaccess@fujitsu.com.
  • Access Help: I can access the site, but I cannot view or download files.
    • If you can successfully sign in to Partners but are unable to view or download files, first contact your desktop support team and ask them to verify your browser configuration, network settings, and any corporate security policies that may be affecting access to secure content or file downloads.

      If the issue continues after your desktop support team has reviewed these settings, please contact the Partners Support team at extranetaccess@fujitsu.com.

      To help us investigate, please include the name or location of the file you are attempting to access, any error messages received, and the browser and version you are using.
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